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Nanna likes her weekly post office trip. She draws her pension, buys a few things
and chats to the local sub-postmaster. I've tried
suggesting her pension should be paid direct to
her bank, but she won't hear of it. She likes
visiting the post office.
Unfortunately, new Government
proposals may close her local branch. Here in
Kingston, Government figures suggest at least two
post offices may be under threat.
Why? Because from 2003 all
benefit recipients must have a bank account and
have their payments paid direct.
Local post offices stand to
lose huge amounts of business. Contract income
from the Benefits Agency will disappear. Fewer
trips to post offices will mean lost revenue.
Some offices will just not be viable.
In an InterNet age, some may
think postal payments old fashioned. That seems
the Government view.
I happen to disagree.
Theres nothing old-fashioned about
communities, where the local post office plays
its own special role. There's nothing
old-fashioned about choice, allowing people to
receive payment in cash, and not just
electronically.
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Of
course, Government argues payment direct to bank
accounts is cheaper. In terms of processing
costs, they are undoubtedly right. Yet in terms
of the wider social and economic costs, they are
surely wrong. Elsewhere
we hear Ministers talk about "joined
up" Government. By that they mean different
departments working together better, such as
health and social services co-operating more.
Yet the local post office is
"joined up" government, in practice,
already. Many government services can be accessed
there: car discs, TV licences, National Savings
and passport applications, to name but a few.
Before the election, I was a
business adviser and had a number of foreign
postal services as clients. I saw how other
countries develop their post offices, using new
technology in the local branches. In the UK, by
contrast, investment in such efficient technology
has been dogged by uncertainty and delay.
The Government needs to learn
some international lessons. Then we could stave
off closing post offices. So senior citizens
could still choose to make their weekly trip to
cash their pension.
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